Workstations and networks
Problems with computers, printers, internet or file access? We look at both the workstation and the connections it relies on.
Support
Help with your practice’s IT.
A workstation playing up, practice software that will not start or an X-ray that will not appear? We help identify the cause and work out the next step.
Support that understands your practice.
Practice software and interfaces
We support the IT around Exquise Classic and NextGen, Aivory, Simplex, Oase, Odontium, JDS Dental and Novadent, coordinating with your software supplier when needed.
Digital imaging and healthcare services
We help with the technical environment for VisiQuick and ExquiRay, plus Dutch healthcare services such as ZorgMail, VECOZO and UZI certificates. We include access permissions and working interfaces in our checks.
How to request support.
Email info@blum.dental or use the contact form. Include your practice name, a contact person and how we can reach you.
- Describe the problem. What are you trying to do, what happens and when did it start?
- Explain the impact. Is one workstation affected, or is the whole practice unable to continue? Tell us which software or equipment is involved.
- Share only what is needed. An error message can help. Remove patient details from screenshots and do not send passwords or certificate files.
Finding the right solution together.
We first discuss what is happening. If remote support is appropriate, we agree on the connection and obtain your permission. You do not need to install unfamiliar software or share access codes beforehand.
A fault can have several causes. We consider workstations, networks, practice software and equipment together. If supplier involvement or a site visit is needed, we discuss the next step with you.
Support availability and handling depend on your agreement with us. Make it clear if your practice cannot continue working; the general contact form is not a guaranteed emergency channel.
Frequently asked questions
Good to know.
Can I get help if I am not yet a customer?
Contact us with a brief description of your setup and question. We will discuss the support available and agree on the approach before starting.
Can you look at my computer remotely?
Where suitable, we can arrange remote support with you. This is by appointment and with your permission. Do not share access codes through the general contact form.
What details should I provide when reporting a fault?
Include the practice name, contact details, software or device, error message and number of affected workstations. Do not send patient data or passwords.
Can you repair a faulty X-ray machine?
We support IT connectivity, software and interfaces. Repairs, calibration and servicing of the equipment itself are coordinated with the equipment supplier.
How quickly will you respond?
This depends on the issue, availability and your practice’s support agreement. Explain the impact clearly so we can agree on the next step.
Tell us what is happening.
Describe your question and its impact on your practice. We will discuss how to proceed.